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Bulky household item collection

You can donate large items like furniture to be reused by organisations, and we can also collect large items from your home.

Organisations that collect bulky items

There are organisations that will collect some large items for free if they can be reused:

Book a bulky waste collection with us


  • one to three items: £25
  • four to six items: £50

We no longer offer any free or reduced cost bulky waste collections if you are claiming benefits. The scheme was withdrawn in 2016.

We’ll collect items between 7am and 5pm. You should:

  • make sure items are visible and accessible from the road: we can't open gates or look over high hedges or walls
  • put items outside your property by 7am
  • tape an X over glass surfaces
  • bundle pieces together if you take items apart
  • protect items such as fabric sofas and mattresses in case of rain

We’ll only collect items that can be safely carried by two people and we’ll only carry items up or down a maximum of two steps.

We collect:

  • fridges and freezers
  • washing machines
  • furniture
  • mattresses
  • electrical items
  • fixtures and fittings, such as doors, worktops or bathroom items

We don’t collect:

  • business waste (including furniture owned by the landlord of a rented property)
  • school and charities waste
  • paint and other liquids
  • anything over 6 feet/ 1.8 metres in length
  • anything that can’t be carried by two people
  • car parts and tyres
  • chemicals
  • building waste
  • heavily soiled items
  • garden waste

How to pay:

  • with a credit or debit card
  • at a Citizen Service Point (CSP), use the phones to book  your collection and get a reference number to use to pay in cash at a PayPoint in the CSP.

Cancelling or changing your collection

To cancel your bulky waste collection call us on 02038138430. You'll need the reference number we gave to you when you requested the collection. We can only give refunds if your bulky waste collection is cancelled five working days in advance.

To change the date or the items call us on 02038138430 by 2.30pm on the working day before your collection.

We can only change the date of the collection, and not the collection day. If your address collection day is a Monday it will always be a Monday.

Missed collections

If the items aren't collected by the end of the day your collection is booked, leave them out and report it by calling us on 02038138430: choose option 1, then option 2.

You need to report a missed collection within five working days. We can book you in for the next available collection.

If you don't report a missed collection within five working days, you may not be able to get a refund and we may not be able to rebook the collection without an extra charge. 

We only collect items that are on your booking.

What we do with the waste

We donate fridges, electric cookers and washing machines for reuse if they work. We’ll ask you if your items work when you book your collection.

We’ll recycle anything that we can’t donate. If items can’t be recycled or donated, they’ll go to landfill.